Returns & Withdrawal Policy

EU 14-day right of withdrawal for eligible distance purchases.

EU customers generally have a 14-day right of withdrawal for eligible distance purchases. The withdrawal period begins when the goods are received.

How to request withdrawal

Use the Cancel My Order page with your order number and checkout email.

Refunds

Refunds are processed after the withdrawal/return process is completed using the original payment method where possible.

EU consumer guidance on cooling-off rights is available from the European Consumer Centres Network.